delve a little deeper....
Remember the naughty bunny? Well for those who can't be arsed to read the link, in a nutshell I was sent a bunny ear set with only one ear attached to it. I wrote an email complaining about the one eared-i-ness of the bunny ears to the eBay seller. I got nothing in reply and ended up going with the one eared bunny look...The one eared bunny.
The bunny set and posting was only £3.69 so I forgot all about it and the whole one eared bunny thing was quite amusing.
The other day I got an email reminding me I hadn't left any feedback, so I did.
Today, I got sent an email from the seller. It went like this:
My name is Paul Brown, I am the director of BuySend. I was saddened to see the recent poor feedback you left and would like to rectify the situation immediately.
For the inconvenience caused I am willing to refund £10 of your sale price, or alternatively a full refund if your total sale price was lower. If you have already been refunded (for example if your item was out of stock), I am willing to refund you a further £10 via PayPal as compensation.
In return for this, I would be very grateful if you could revise your feedback to a 5 Star Rating so that we can keep our eBay Top Rated Seller badge.
IMPORTANT… THIS REFUND CAN ONLY BE PROCESSED IF YOUR DSR RATINGS ARE CHANGED TO 5 STARS.
I have just sent you a feedback revision request through eBay which will enable you to revise your feedback to a 5 Star Positive Rating. Please reply to this email once done and I will process your refund.
Thank you for your time and understanding,
So, basically they ignore my complaint and request for information regarding sending back the bunny ear set for a refund but all of a sudden I become important because they might lose their Top Rated Seller Badge.
Okaaaaay, so not only to they provide shit products (who the fuck is stupid enough not to notice a bunny ear set only has one ear?!), they don't respond to customer complaints but they STILL don't care about anything other than their Top Rated Seller Badge when they get low rated feedback.
As you may have noted, there was no apology (or even reference) to my actual issue or reasons that I didn't give them good feedback! They want to 'rectify' the situation by sending me a refund (all £3.69 of it!) but ONLY if I give them a 5 star rating!
Is this not a bribe? I know it's only a £3.69 product, but the principle is the same as if I had spent £369 or £3,690. Oh except I might have made more of a fuss if I had spent £369 on a one eared bunny set.
I duly declined the invite to change my rating and when eBay asked me why I filled the little box I told them exactly why!
I wonder if I shall hear any more about this?