delve a little deeper....
Remember the naughty bunny? Well for those who can't be arsed to read the link, in a nutshell I was sent a bunny ear set with only one ear attached to it. I wrote an email complaining about the one eared-i-ness of the bunny ears to the eBay seller. I got nothing in reply and ended up going with the one eared bunny look...The one eared bunny.
The bunny set and posting was only £3.69 so I forgot all about it and the whole one eared bunny thing was quite amusing.
The other day I got an email reminding me I hadn't left any feedback, so I did.
Today, I got sent an email from the seller. It went like this:
My name is Paul Brown, I am the director of BuySend. I was saddened to see the recent poor feedback you left and would like to rectify the situation immediately.
For the inconvenience caused I am willing to refund £10 of your sale price, or alternatively a full refund if your total sale price was lower. If you have already been refunded (for example if your item was out of stock), I am willing to refund you a further £10 via PayPal as compensation.
In return for this, I would be very grateful if you could revise your feedback to a 5 Star Rating so that we can keep our eBay Top Rated Seller badge.
IMPORTANT… THIS REFUND CAN ONLY BE PROCESSED IF YOUR DSR RATINGS ARE CHANGED TO 5 STARS.
I have just sent you a feedback revision request through eBay which will enable you to revise your feedback to a 5 Star Positive Rating. Please reply to this email once done and I will process your refund.
Thank you for your time and understanding,
So, basically they ignore my complaint and request for information regarding sending back the bunny ear set for a refund but all of a sudden I become important because they might lose their Top Rated Seller Badge.
Okaaaaay, so not only to they provide shit products (who the fuck is stupid enough not to notice a bunny ear set only has one ear?!), they don't respond to customer complaints but they STILL don't care about anything other than their Top Rated Seller Badge when they get low rated feedback.
As you may have noted, there was no apology (or even reference) to my actual issue or reasons that I didn't give them good feedback! They want to 'rectify' the situation by sending me a refund (all £3.69 of it!) but ONLY if I give them a 5 star rating!
Is this not a bribe? I know it's only a £3.69 product, but the principle is the same as if I had spent £369 or £3,690. Oh except I might have made more of a fuss if I had spent £369 on a one eared bunny set.
I duly declined the invite to change my rating and when eBay asked me why I filled the little box I told them exactly why!
I wonder if I shall hear any more about this?
With it being nearly Easter I thought I would get into the spirit and acquire myself a bunny outfit. Like a Playboy bunny rather than a furry cute one!
I ordered a 'sexy' bunny set from eBay which included ears, a bow tie and tail. It arrived a couple of days later having forked out for the faster delivery option because I wanted to ensure it arrived by Thursday. was most disappointed to discover that the ear headband only had one ear attached to it. Checked everywhere to see if the ear had fallen off into the packaging or on the floor. No bunny ear to be found.
I was a one eared bunny
A hot cross bunny even.
So, whilst I did go and buy another set of ears I didn't really like them as the were cute and furry and pink and not very Playboy bunny-ish.
Here is an excerpt of a complaint email I never thought I would have to write:
My bunny ear set arrived today, but I most disappointed to find that the headband had only one bunny ear attached. This is most inconvenient as I am meant to be being an Easter bunny on Thursday.
I can return the faulty set to you- I have not removed the tail or bowtie from the set as yet but I would like a full refund including postage costs.
Quite how whoever sent this didn't realise that a bunny ear headband should have two ears attached to it I do not understand.
Please send instructions as to who I should send it to and any refund number I need to include to ensure I get my refund asap. There was no paperwork in the package to complete a return form.
For amusement, here are some snaps of me in bunny outfit as the one eared bunnygirl
And here is a very very naughty bunny.
PS: Thank you to my gorgeous photographer xxx